Warranty and after-sales service

The legal guarantee of conformity is based on Article L. 211-4 until L. 211-14 of the Consumer Code as well as Article 1641 of the Civil Code concerning defects noted. The consumer has a period of two years from delivery of the goods to act. For more information, refer to the general conditions of sale by HERE .
Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Purchaser, in the event of normal wear and tear of the goods or force majeure, in the event of repairs and/or modifications carried out by the user. or by a company not approved by UFO or NACA, as well as in the event of a fall or impact; in accordance with the safety requirements for personal protective equipment and according to regulation EU2016/425.

We are not authorized to repair a helmet. The text of standard EN1384:2017 and regulation EU2016/425 relating to individual protection measures say: “the helmet is designed to absorb part of the energy of the impact by partial destruction of the shell or
protective padding or both. As this damage may not be visible, any helmet that has been subjected to an impact should be discarded and replaced.” This mention is in the user instructions for all riding helmets.

Considering this constraint, we set up a NACA club.
In the event of a fall, you benefit from replacing your helmet with a new, identical one (replacement possible only once):

For 6 months (from invoice date) with a deductible of:
Gravity XP: 229 euros
Gravity carbon XP: 379 euros
Gravity: 159 euros
Gravity carbon: 309 euros

-For 1 year (from invoice date) with franchise of:
Gravity XP: 299 euros
Gravity carbon XP: 519 euros
Gravity: 199 euros
Gravity carbon: 409 euros

-Between 1 year and 2 years (from invoice date) : – 10% on public price including tax

To benefit from it, you must:
1/ Send us by email to contact@nacahelmet.com the specific return form duly completed, to download HERE , the copy of the purchase invoice and the tracking number of the package sent back to the after-sales service.

2/ Return the impacted helmet to the following address with the printed return form:
UFO – NACA EQ after-sales service
Amsterdam Alley
PA of the Signes plateau
83870 SIGNS

File processing time: 2 weeks

RIDING HELMETS – After-sales service prices:
If you encounter a problem with your helmet, it has not suffered a fall or impact and the legal guarantee of conformity does not apply, here are the prices (shipping costs included) for all repairs (if those -these are applicable):
Change of soft chinstrap: 49 euros
Buckle change: 39 euros
Change of calotin: 39 euros
Glow crown polishing: 49 euros (does not remove deep scratches).

File processing time: 2 weeks

Contact us on contact@nacahelmet.com