Warranty and after-sales service
EQUESTRIAN HELMETS:
NACA helmets are made in France in our workshop in the South of France.
This allows us to have increased control at all stages of manufacturing and it also allows us to make unique customizations. If you encounter a problem with your headset, here are the steps to follow depending on the situation.
LEGAL GUARANTEE OF CONFORMITY
You have not fallen, your helmet has an “abnormal” defect and you have a purchase invoice that is less than two years old. You can contact us within the framework of the legal guarantee of conformity.
The legal guarantee of conformity is based on Article L. 211-4 until L. 211-14 of the Consumer Code as well as Article 1641 of the Civil Code concerning defects noted. The consumer has a period of two years from delivery of the goods to act.
Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Purchaser, in the event of normal wear and tear of the goods or force majeure, in the event of repairs and/or modifications carried out by the user. or by a company not approved by UFO or NACA, as well as in the event of a fall or impact; in accordance with the safety requirements for personal protective equipment and according to regulation EU2016/425.
YOU HAVE NOT FALLEN BUT YOUR HELMET NEEDS TO BE REPAIRED
For any problem where the legal guarantee of conformity does not apply, here are the prices for all repairs (if applicable):
Change of soft chinstrap: 49 euros including tax
Change of EPS: 39 euros including tax
Glow shell polishing: 49 euros including tax (does not remove deep scratches).
File processing time: 2 weeks
Shipping costs France - Europe €10 - Shipping costs outside Europe: upon price quote
WHAT SHOULD WE DO IN CASE OF FALL ?
In the event of a fall, we recommend that you return the helmet to us for a free technical expertise carried out in our workshop, in order to check for any damage, even if not visible, likely to compromise its integrity and safety. Within a few days, an expert report will be sent to you.
Two scenarios:
1/ We can change the outer shell and the inner EPS of your helmet. Changing these parts will cost you €79 if your helmet has a Durgiten shell, €169 if your helmet has a carbon shell.
(replacement possible only once)
Shipping costs France - Europe: €10 - Shipping costs outside Europe on quote
2/ In the event that the helmet cannot be repaired, we offer to replace it with a new identical one (replacement possible only once) with a preferential rate:
For a helmet that is between 0 and 6 months old (from invoice date): 50% discount
For a helmet that is 6-12 months old (from invoice date): 30% discount
For a helmet that is 12-24 months old (from invoice date): 20% discount
File processing time: 2 weeks
Shipping costs France-Europe: 10€ - Shipping costs outside Europe on quote
Please note, however, that it is strongly recommended to change your helmet after a fall, as recommended by the European standard and regulation on personal protective equipment. The repair of helmets that have suffered an impact is subject to strict regulations. These will be made within the framework of safety standards, in the same workshop which produced the helmet and following an identical production process.
In any case, please return the helmet to us with the return form to download HERE duly completed to the address mentioned (without interior and without visor, unless it requires repair).
NOTA BENE:
The lifespan of a helmet depends on its use and the care given to it. It is recommended to change it every five years because over time, the materials and components used to produce it age and can compromise its integrity. It is essential to regularly check your helmet to ensure that it does not have any cracks, detachment, deformation or anything else. For safety reasons and compliance with standards, only UFO-NACA is authorized to dismantle and repair a NACA helmet.
For all questions: contact@nacahelmet.com
MOTORCYCLE AND BICYCLE HELMETS – WARRANTY IN CASE OF FALLS AND SALE PRICES:
Contact us on contact@nacahelmet.com