Refund policy
You must return the duly completed return form to us by email after having requested it by email (contact@nacahelmet.com) or by telephone. You can download the form HERE.
You must tell us if you want a refund or an exchange.
Return period: You have a legal period of 1 month to exercise your right of withdrawal and cancel your sales contract, without giving a reason. After this period, we will no longer accept returns. The withdrawal period runs from the date of receipt of the order.
You benefit from a one-month trial on the headsets. If it does not suit you, it must be returned to us in perfect condition, in its original packaging. Any damaged, scratched, impacted or dropped helmet will not be refunded or exchanged.
The exchange or refund will only be effective after examination of the returned product, within a maximum of two months. Any product returned outside of the procedures described will not be accepted.
The duly completed withdrawal form must be sent to contact@nacahelmet.com within one month from the date of receipt of the products and attached to the return package;
Products must not be scratched, damaged or impacted
Products must be returned in their original packaging;
The products must be in perfect condition. Only shipping costs related to the return of the helmet are the responsibility of the customer.
We remind you that the products purchased are subject to the legal guarantee of conformity granted by the manufacturer, in accordance with the European legislation applicable in this area.
You must tell us if you want a refund or an exchange.
Return period: You have a legal period of 1 month to exercise your right of withdrawal and cancel your sales contract, without giving a reason. After this period, we will no longer accept returns. The withdrawal period runs from the date of receipt of the order.
You benefit from a one-month trial on the headsets. If it does not suit you, it must be returned to us in perfect condition, in its original packaging. Any damaged, scratched, impacted or dropped helmet will not be refunded or exchanged.
The exchange or refund will only be effective after examination of the returned product, within a maximum of two months. Any product returned outside of the procedures described will not be accepted.
The duly completed withdrawal form must be sent to contact@nacahelmet.com within one month from the date of receipt of the products and attached to the return package;
Products must not be scratched, damaged or impacted
Products must be returned in their original packaging;
The products must be in perfect condition. Only shipping costs related to the return of the helmet are the responsibility of the customer.
We remind you that the products purchased are subject to the legal guarantee of conformity granted by the manufacturer, in accordance with the European legislation applicable in this area.